Sales Terms and Conditions
Effective Date: January 15, 2025

Thank you for choosing to shop with Golden Diamonnd. By purchasing from our website, you agree to the following terms and conditions. We encourage you to read them carefully to understand your rights and responsibilities as a customer.

1. Price Changes

At Golden Diamonnd, we strive to offer our customers the best possible prices. However, please be aware that prices are subject to change at any time without prior notice. We reserve the right to modify, update, or discontinue any product, including pricing changes, at our discretion. While we make every effort to keep the information on our site accurate, we cannot guarantee that prices will remain the same throughout your browsing session.

  • Promotions and Discounts: Any promotional offers or discounts are valid only for the specified duration and may not be applied to previous or future orders. We may also offer exclusive discounts through email or our newsletter, subject to the terms of the promotion.

2. Payment Methods

To provide you with a convenient and secure shopping experience, we accept a variety of payment methods, including:

  • Major Credit Cards: Visa, MasterCard, American Express, and Discover.
  • Debit Cards: We accept all major debit cards that are processed through a secure payment gateway.
  • PayPal: For added convenience, we also accept payments through PayPal.

All orders must be paid in full at the time of purchase. Payments are processed immediately, and once your payment is confirmed, we will proceed with order fulfillment. Please note that if there are any issues with your payment (e.g., insufficient funds or payment processing error), your order may be delayed or canceled.

Secure Transactions: We use industry-standard encryption and security measures to ensure that your personal and payment information is processed securely.

3. Order Confirmation

Once your order is successfully placed on our website, you will receive an email confirmation containing the details of your order, including the items purchased, your shipping address, and estimated delivery date. This email serves as acknowledgment of your order but does not guarantee shipment or acceptance.

  • Order Acceptance: An order confirmation email does not guarantee that your order will be fulfilled. We reserve the right to cancel or refuse orders for various reasons, including but not limited to pricing errors, product availability issues, or payment verification concerns. In such cases, you will be notified, and any payments made will be refunded.

  • Order Updates: Once your order is shipped, you will receive another email with tracking details to monitor the status of your delivery. If you have any questions about your order status, feel free to contact our customer service team for updates.

4. Shipping Policies

We are proud to offer worldwide shipping to most countries, ensuring that our customers can enjoy our beautiful products no matter where they are located. Below are the details of our shipping policies:

  • Shipping Fees: Shipping costs are calculated based on the weight, size, and destination of your order. You will be provided with the exact shipping charges at checkout before completing your purchase.

  • Shipping Time: Delivery times vary depending on the shipping method chosen and the destination. While we aim to dispatch orders promptly, shipping carriers may experience delays due to weather conditions, holidays, or other unforeseen circumstances. Please refer to the estimated delivery time provided at checkout for more information.

  • International Shipping: We offer international shipping. However, please note that customs duties, taxes, and import fees are the responsibility of the customer and are not included in the shipping cost at checkout. Please check with your local customs office for more information on potential charges.

  • Shipping Delays: While we strive to meet our estimated delivery times, we are not responsible for delays caused by third-party carriers. In the event of significant delays, please contact us, and we will assist you in tracking your package.

5. Order Cancellations

We understand that sometimes plans change. If you wish to cancel your order, we allow order cancellations under the following conditions:

  • Within 12 Hours of Purchase: If your order has not yet been shipped, you can cancel your order within 12 hours of placing it. Once you request a cancellation, we will promptly process it, and your payment will be refunded in full.

  • After Shipping: Unfortunately, once your order has been shipped, cancellations are no longer possible. If you no longer wish to receive the item, please refer to our return and refund policy to initiate the return process after delivery.

Order Modifications: If you need to modify your order (such as changing the shipping address or item size), please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee modifications once the order is processed.

6. Product Availability

We strive to keep our product inventory up to date, but due to high demand, certain items may occasionally become out of stock. If this occurs, we will notify you promptly and provide options, such as:

  • Backorders: If a product is temporarily out of stock, we may offer to place it on backorder for you. You will be notified of the estimated restock date, and you can choose to wait or cancel the order.

  • Substitutions: In some cases, we may offer an alternative product of equal or greater value if the item you ordered is unavailable. You will be given the option to accept or decline the substitution.

7. Errors and Omissions

We make every effort to ensure that the information on our website, including product descriptions, prices, and availability, is accurate. However, errors may occur from time to time. If an error is discovered after an order has been placed, we will contact you to correct the issue.

Product Descriptions: We try to provide accurate and detailed descriptions of our products. However, please note that colors, materials, and sizes may vary slightly due to photography or manufacturer differences.

8. Liability

Golden Diamonnd is not responsible for any direct or indirect damages that may arise from the use of our website or products, including but not limited to:

  • Technical issues such as website downtime or data loss.
  • Misuse or accidental damage to products after delivery.
  • Any disputes or complications resulting from the delivery or handling of the products.

Limitation of Liability: Our liability is limited to the amount paid for the product in question, excluding shipping and handling costs.

9. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of the State of Georgia, USA. Any disputes or claims arising out of or in connection with these terms shall be resolved in the competent courts located within Georgia.

These Sales Terms and Conditions were last updated on January 15, 2025.

By purchasing from Golden Diamonnd, you acknowledge that you have read, understood, and agree to these terms and conditions. If you have any questions or concerns, please feel free to contact us at contact@goldendiamonnd.com.