Refund and Return Policy
Effective Date: January 15, 2025

At Golden Diamonnd, your satisfaction is our top priority. We understand that sometimes a purchase may not meet your expectations, and we are here to help make the return and refund process as seamless as possible. Below, we’ve outlined our comprehensive refund and return policy to ensure that your experience with us is hassle-free and transparent.

1. Return Period

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, you may return it within 14 days of receiving the product. To be eligible for a return, the following conditions must be met:

  • Unused Condition: The item must be in its original, unused condition, free from scratches, damage, or signs of wear.
  • Original Packaging: The product must be returned in its original packaging, including any certificates, documents, or accessories that came with it.
  • Timely Return: The return request must be made within 14 days of receiving the item. Any requests made after this time will not be eligible for a return or refund.

2. How to Initiate a Return

To begin the return process, please contact our customer support team at contact@goldendiamonnd.com. When reaching out, please provide the following details:

  • Your order number.
  • The reason for the return.
  • Photos of the product (if applicable), especially if the item is defective or damaged.

Once your return request is received, we will provide you with return instructions and the necessary authorization.

3. Refund Process

Upon receipt of the returned item, we will carefully inspect the product to confirm that it meets our return requirements. If your return is approved, we will issue a full refund to your original payment method within 5 business days.

Please note that the following conditions apply:

  • Refund Timing: Your refund will be processed to the same payment method used for the purchase. Depending on your bank or payment provider, it may take a few additional days for the refund to reflect in your account.
  • Refund Amount: If your return is accepted, the full price of the product will be refunded, excluding any shipping or handling fees, unless the product was defective or damaged.

4. Return Shipping

Customers are generally responsible for the shipping costs associated with returning items. However, if the product is defective, damaged, or if we made an error in fulfilling your order, we will cover the return shipping fees.

  • Return Shipping Costs: The customer is responsible for paying the return shipping costs unless the return is due to an error on our part. Please ensure that the returned item is properly packaged to avoid any damage during transit. We recommend using a tracked shipping method to ensure your return reaches us safely.
  • Damaged or Defective Items: If you receive a damaged or defective product, we apologize for the inconvenience and will arrange for a free return and a full refund or replacement depending on your preference.

5. Non-Returnable Items

For health, hygiene, and safety reasons, certain items are not eligible for returns or refunds. These may include, but are not limited to:

  • Customized or personalized rings.
  • Jewelry that has been resized, altered, or engraved.
  • Final sale or clearance items.

If you’re unsure whether your item qualifies for a return, please contact us before initiating the process.

6. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item for a different style, size, or color, please return the original item for a refund and place a new order for the item you want.

7. How to Contact Us

If you have any questions or concerns about your return or refund, our dedicated customer support team is here to assist you. You can contact us by:

We are committed to making your return process as smooth as possible and ensuring your complete satisfaction.

8. Changes to This Policy

Golden Diamonnd reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page, and the updated policy will take effect as of the revised date.

This Return and Refund Policy was last updated on January 15, 2025.

We value your trust in us and are here to provide an exceptional experience with every purchase.