Payment Policy
Effective Date: January 15, 2025

At Golden Diamonnd, we aim to make your shopping experience as smooth and secure as possible. This Payment Policy outlines the accepted payment methods, billing information requirements, and other important details regarding payments for your purchases.

Accepted Payment Methods

We offer various secure payment methods to ensure your convenience and security. The available payment options are:

  • Credit and Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: For additional security and convenience, we also accept payments through PayPal.
  • Other Secure Payment Gateways: We may offer other payment options, such as Apple Pay or Google Pay, depending on your location and preferences.

Payment Authorization

By placing an order, you authorize Golden Diamonnd to charge the full order amount to the payment method provided during checkout. Payment will be processed at the time of order placement. For security reasons, we reserve the right to verify your payment information before confirming your order.

Currency

All prices on our website are listed in USD (United States Dollars). If you are shopping from a country outside the United States, your payment provider may charge additional currency conversion fees or other related fees. Please be aware that these charges are beyond our control and are the responsibility of the customer.

Security

Your security and privacy are of utmost importance to us. We utilize advanced encryption methods and follow industry-standard security protocols to safeguard your payment information. Golden Diamonnd complies with PCI DSS (Payment Card Industry Data Security Standard) to ensure that your payment details are securely handled.

While we take extensive measures to protect your personal and payment information, we are not responsible for any issues arising from unauthorized transactions made through third-party payment processors.

Billing Information

It is important that you provide accurate and up-to-date billing information when placing an order. This includes your full name, address, phone number, and payment details. Inaccurate or incomplete information may result in delays or issues with your payment processing.

If there are any issues with your payment, such as an incorrect card number or insufficient funds, we may contact you for clarification or to request updated payment details. Failure to resolve such issues may lead to the cancellation of your order.

Failed Payments

In the event that your payment fails due to reasons such as insufficient funds, expired card details, or incorrect payment information, we will notify you as soon as possible. You may be asked to provide updated payment details to successfully complete your order.

If we are unable to process your payment, your order will not be shipped until the payment issue is resolved. Golden Diamonnd is not responsible for any delays caused by failed payments.

Taxes and Additional Fees

  • Sales Tax: Sales tax will be applied to your order based on your shipping address, in compliance with applicable tax laws. The applicable sales tax rate will be calculated at checkout.
  • Transaction Fees: Any transaction fees, foreign exchange fees, or other charges imposed by your payment provider will be your responsibility. These fees are not included in the product price or shipping cost and may vary based on your location and the payment method used.

Payment Processing Time

  • Credit/Debit Cards and PayPal: Payments are typically processed immediately upon order placement. If there is any delay in processing, we will notify you promptly.
  • Alternative Payment Methods: Some alternative payment methods may take longer to process. Please refer to the specific payment gateway for more information on processing times.

Order Confirmation and Receipts

Once your payment is successfully processed, you will receive an order confirmation email containing the details of your purchase. This email serves as proof of payment and should be kept for your records. You will also receive a separate shipping confirmation once your order is shipped, which will include tracking information.

Fraud Prevention

To protect both our customers and Golden Diamonnd, we monitor transactions for fraudulent activity. If any suspicious activity is detected, we reserve the right to cancel the order and contact the customer for further verification. We may also request additional verification before processing your payment.

Payment Disputes and Chargebacks

In the event of a payment dispute or chargeback, we ask that you contact us directly to resolve any issues before proceeding with a formal dispute through your bank or payment provider. We are committed to resolving any payment-related issues promptly and professionally.

Order Cancellation and Refunds

If you need to cancel your order, please refer to our Return and Refund Policy for more information on the process. Orders that have already been processed or shipped cannot be canceled, but you may return the items once they have been received.

Changes to Payment Policy

Golden Diamonnd reserves the right to modify this Payment Policy at any time. Any changes will take effect immediately upon posting on our website. We recommend that you review this policy periodically to stay informed about any updates.

By placing an order with Golden Diamonnd, you agree to the terms and conditions outlined in this Payment Policy. If you have any questions or concerns, please feel free to contact us at contact@goldendiamonnd.com or call us at (478) 932-5362.

Thank you for shopping with Golden Diamonnd!